You have spent hours planning the perfect family getaway... and then along comes a COVID-19 outbreak and you get that dreaded email saying your flights have been cancelled, lockdown is looming and the dreaded questions such as, Will I get my money back? How long will the refund take? What is a Future Travel Credit? Start creeping into your daily life.
Dealing with out-of-your-control trip changes and cancellations is always a hassle, but its ten times worse when everyone else is trying to navigate the last-minute confusion too.
Its times like these that it really showcases the value and ease of having a travel agent.
We are ready to tackle the unexpected, and when are not sure who you should be calling, what questions you should be asking or even where to begin we have you covered.
My approach and advice to all clients is it’s OK to take a wait-and-see approach with future travel plans. Through all the uncertainty “postpone, don’t cancel” is my daily mantra.
Since the shutdown of the world in March 2020 here is how the team at Boarding Time have been helping through times of crisis:
· We will work through the night to get you home safely.
· Frantic, last minute change logistics? Handled.
One week before clients were due to fly to Ayers Rock from Queensland, Queensland went into a snap lockdown making it impossible for the clients to travel.
Within a few hours the accommodation had been cancelled, flights put on hold and their guided holiday put into a future travel credit valid for 24 months.
The clients received an email with the details of each component, expected time frames and they didn’t have to pick up the phone once. – Ms Marychurch and Mr Buckingham
· Hotel won’t give you your deposit back? Send in the negotiator.
Clients heading to Europe on their honeymoon when lockdown 1 was upon us. A lot of their hotels were small family run boutique properties sprawled across Europe. These hotels rely on future bookings to keep afloat so took a hard stand against refunds of affected bookings. After numerous phone calls at all hours of the night due to time differences, countless emails following up we managed to get all bookings either refunded or a credit valid for 2 years with a policy to review should we still not be able to travel. This was achieved all whilst the clients had to deal with a cancelled wedding, displaced guests and a heartbroken bride and groom.
We work for you in any circumstance.
Commentaires